Refunds & Returns Policy

Your satisfaction is our top priority. We want you to shop with confidence at Epic Trends Market, knowing that every purchase is protected by our flexible return and refund policies.

Order Cancellations

Orders can be canceled within 12 hours of purchase, as long as they haven’t been shipped.
If you need to make changes or cancel your order, please contact us as soon as possible at support@epictrendsmarket.shop.

Refund Policy

We offer several guarantees to ensure you have a worry-free experience:

You’re eligible for a full refund if:

• Your order doesn’t arrive.
• Your order does not arrive within the guaranteed timeframe (45 business days, excluding 1–3 business days for processing).
• Your item arrives and is not as described (we’ll issue a full or partial refund based on the issue).

Refunds are not available if:

• The delivery failed due to reasons within your control (e.g., incorrect shipping address).
• The delivery failed due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).

30-Day Money Back Guarantee

We back all of our products with a 30-day money back guarantee. If you’re not satisfied with your purchase, you may return it for a refund or replacement—no questions asked.
Return shipping costs are the buyer’s responsibility.

How to request a return:

1. Contact us at support@epictrendsmarket.shop or use our Contact Us page.
2. We’ll walk you through the simple return process.
3. Please wait for authorization before sending anything back.

Questions?

We’re always here to help. If you have any concerns about your order, contact our support team and we’ll make it right.